When we are working on our clients we keep our focus on them. We try to get to the phone as often as possible. If you do get the answering machine please leave your name, your number and a message and we will get back to you within 24 hours. (unless closed for holidays)

Different colour brands take different time frames to achieve the same result. This is due to different ingredients being used. More elite brands and natural colours use high quality and natural ingredients rather then cheaper synthetic ingredients. This means the colour is gentler and will take longer to get the result, but will also be better for your hair and scalp.

We love what we do here at Identified Hair, so, if your colour needs extra time to develop so it is exactly what you wanted and it lasts, we do leave it as long as it needs. In general most haircuts take 1 hour here.  Most cut and colour clients are in the salon for 2.5 - 3 hours. Yes it takes time to achieve a beautiful result.

This is usually in the small print if mentioned at all.

Silicone:

This is a HUGE no, no! Its deceptivley smooth and shiny but this wikid effect is caused by the silicone putting a coating on your hair. This not only stops your treatments and conditioner getting in your hair and doing their job, but it also makes it hard for the colour to get into your hair.

Silicone is usually found in professional and non-professional products. I know! Surprising you'd find it in professional products hey? But it is usually a good quality, short chained, water soluble ingredient. However we have seen serum addiction cause all sorts of problems like: hair colour not lasting, fried hair, weird tones..etc, etc.

Our advice is to use a professional cleansing and styling products on a regular basis to garentee your desired result and using a detox shampoo once a week to remove build ups from the hair. (i know it sounds wanky and salesy but unfortunatley its the truth..)

Pool chlorine and pool salts:

Chlorine needs to be extremely strong to kill germs and is not good for your hair at all. Not only does it build up on the hair leaving it feeling slimy when wet and staw like when dry but it also prevents anything like conditioner from penetrating the hair. Chlorine also makes your hair tangly and hair to brush without breaking the hair. And here comes our vanity- it makes your hair green! eeek!!!

Pool salts soak up the moisture from your hair leaving it gritty, tangly and dry. But a styling salt spray is totaly fine. It has different amounts of salt and none of that nasty stuff a pool needs to keep clean.

So now you probably wondering how to prevent this and still lounge by the pool all summer, its simple! Using a leave in-conditioner before you jump in the pool will put a barriar between your hair and the nasty stuff so it has a hard time getting to your hair in the first place.

The next step should be done even with non-swimmers. Using a detox shampoo once a week (or more if needed) will remove the builds-ups of salt, chlorine and dad-to-day pollution and product build up. This stops all the gunk from building up so much that your colours dont work and your hair becomes a nightmare in need of a big chop. No more bad hair days yay!

We book a few clients in at a time so that we are never left with gaps in our day when we could have had another happy client getting their hair done. Once the colour has been applied it will need to sit for up to 45mins before its cooked and ready. This is the time we can apply someone else's colour, and by the time we have applied their colour, your hair will be washed and ready for us to come back and chop it. A bored hairdresser is not what you want working on your head.

Unfortunately, dollars does come into this issue. It is simply not profitable for the business to oporate any other way. If you require one on one service, you would need to look at a cut and colour price being over $500 in todays market. For our clients this is simply not affordable. And most of our gang love the social nature of a visit to Identified Hair.

Totally! No lying if your bum looks big here! ;) If you don't need something we will tell you that you dont need it, and if you do need something, we will tell you! It's not in our best interest nor yours to be untruthfull to you or sell you products or services that wont work for your look or your lifestyle.

Yes! All kinds of hair is welcome at Identified Hair! Long hair is beautiful and need the right TLC to keep it looking like a goddess's. The amazing natural products we use will have your hair the envy of all your friends!

Weaved foils give a very soft and natural effect to colouring, the regrowth isnt too obvious and the colour grows out softly. Multiple colours blend together giving variation and depth in a way that looks flawlessly natural.

Slices are very versatile. They are great for extreme, bold statement and creative colours all the way to soft natural everyday looking colours. Slices can also colour more of the hair than weaves so if you are trying to go lighter its a great technique to achieve the result in fewer appointments.

Yes! The staff are not only highly trained with different types of hair but a few of us have curly hair ourselves, so we are used to the problems of dealing with it on a daily basis. Curly hair really does have a mind of its own. We understand the importance of having curly hair cut correctly and love to get feedback.